Advance Booking: All appointments must be booked at least 48 hours in advance.
Hair Preparation: Please ensure your hair is clean and free from excess oils or product buildup before your appointment.
Refrain from using heavy styling products beforehand.
If a wash is required, you can pre-book this service or request it upon arrival. Your hair will be well taken care of.
Hair Condition Assessment
If your hair is not in an optimal condition for the chosen style, a cleansing service may be recommended during your visit.
48-Hour Notice: Deposits are fully refundable if your appointments are cancelled or rescheduled at at least 48 hours in advance.
Cancellation: We understand that schedules can change, and we strive to accommodate our clients as best as possible. Deposits are fully refundable for appointments cancelled or rescheduled with at least 48 hours’ notice. However, cancellations made within 48 hours of the appointment will result in the forfeiture of the deposit.
In the rare event that we need to cancel your appointment, you will be notified as soon as possible. We will reschedule your appointment to your availability. You will receive a full refund of your deposit if you desire and be offered a discount for future bookings as a gesture of our appreciation for your understanding.
Deposit: A £20 deposit is required to confirm your appointment. This deposit will be applied towards your total balance on the day of your visit. The remaining amount must be settled in cash or via bank transfer. Deposits are refundable if the cancellation policy is followed.
Payment: Full payment is due upon completion of the service. Accepted payment methods include cash, credit card, and mobile payment.
At Lins Hair&Beauty, we prioritise the health, safety, and comfort of our clients and staff. To maintain a clean and professional environment, we kindly ask all clients to follow these guidelines:
• Health & Well-being: If you are feeling unwell or have been exposed to a contagious illness, please reschedule your appointment. Let us know of any allergies or sensitivities before your service.
• Scalp & Skin Conditions:
Services may be declined if you have open wounds, scalp infections, or contagious skin conditions. Patch tests are required 48 hours before chemical treatments.
• Hair Condition: If your hair isn’t suitable for your requested service, we may recommend a wash, treatment, or alternative style to ensure the best results.
• Emergency Procedures:
Fire exits must remain clear. In case of an emergency, please follow staff instructions.
• Personal Belongings: Keep valuables with you at all times, as we are not responsible for lost items.
• Respect & Etiquette: We foster a welcoming space for everyone. Please arrive on time, and be respectful to staff and other clients.
Lateness: Please arrive on time for your appointment. If you inform us of any delay, we allow a 20-minute grace period. After this, your appointment may be cancelled, and your deposit forfeited. Is good to arrive on time to ensures you receive the full service you deserve.
